If you have any issue with your purchase from us, please Contact Us.

Items exempt from return:

• Mattresses used for purposes other than their original intent
• Mattresses that have been stained or altered in any way after purchase
• Mattresses used without a mattress cover
• Purchases without a copy of a receipt
• Items sold to another individual post-sale
• Items for commercial use
• Mattresses used with inappropriate box spring, foundation, or bed frame
• Clearance, as is, final sale, floor samples, or special orders
• Items that have been subjected to abuse or improper installation or maintenance

Warranty

Warranty coverage – mattress

• Broken or loose coils or wire
• Rips in fabric caused by loose or broken wires or coils
• Body indentations that are 2″ or greater
• Sagging 2″ or greater if used with proper foundation and an appropriate bed frame. (If a queen- or king-size mattress is used, there must be a rigid center support in the bed frame.)
• Stitching coming undone

Warranty coverage – foundation

• Broken or cracked wood frame
• Squeaks and noises
• Sagging if used with a proper bed frame. (If a queen- or king-size mattress is used, there must be a rigid center support in the bed frame.)

Items not covered in warranty – inclusive but not limited to:

• Mattress fabric
• Bent coils or wire due to moving, bending, or improper use of sleep set
• Damages caused by improper use of bed frame; this applies to queen- and king-size mattresses used with bed frames that do not have a rigid center support
• Used bedding, mattresses sold “as is,” or “floor models
• Sheet fit
• Comfort preferences
• Body impressions or sagging less than 2″ deep
• Mattress damage due to inappropriate foundation
• Replacement of another piece that is not defected in a sleep set
• Mattress or foundation damage due to abuse
• Mattress or foundation with stains or soil on them. Texas Sleep Factory might not be able to inspect a stained or soiled mattress for health reasons, and thus reserves the right to deny warranty on such items.
• Transportation, inspection, or removal costs

The duration of any applicable implied warranties, including but not limited to implied warranties of merchantability and fitness, shall not exceed the term of this limited warranty*.

Texas Sleep Factory shall not be liable for incidental or consequential damages that result from the use of your Texas Sleep Factory product*. Texas Sleep Factory does not warrant that this product is suitable for any person’s medical condition.

*Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow limitations or exclusion of incidental or consequential damages, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. This warranty is extended only to the original purchaser from a Texas Sleep Factory Authorized Dealer.